Questions, refunds, bug reports — we read every message.
Email deniz@spacerunners.com. We reply within two business days.
When a generation fails for a technical reason, the credits it used are returned to your balance automatically — usually within a minute. If your balance did not go back up, email us with the template name and roughly when you tried, and we will refund the credits by hand.
Likeness depends heavily on the photo you start from. A clear, bright, front-facing photo where your face is a decent size in the frame gives by far the best result. Dark photos, sunglasses, heavy filters, and faces far from the camera are the usual causes.
Subscriptions are managed by Apple or Google, not by us:
Cancelling stops the next renewal; you keep access until the end of the period you paid for.
Refunds for subscriptions and credit packs are issued by the store you bought from. On iOS, use reportaproblem.apple.com; on Android, use the Play Store order history. If a technical fault on our side caused the problem, tell us and we will support your request.
In some countries the app also lets you pay by card, PayPal or Google Pay instead of Google Play. Those payments are processed by Stripe and sold by Vidalo, and your receipt email comes from us.
If you see a Vidalo charge you did not authorise, email support@vidalo.app with the subject Unauthorized charge, the date and amount, and the last four digits of the card. We cancel the subscription and refund unauthorised charges in full. For a charge made through Google Play or the App Store, report it to that store instead (see above).
In the app: Account → Delete account. This permanently erases your Library, your uploads, and your account record. Note that it does not cancel your subscription — do that in your store settings first.
Open Account → Restore purchases while signed in to the same Apple ID or Google account you bought with.
Vidalo